Support

Last updated: January 1, 2025

Welcome to KaeL Support. We're here to help you get the most out of your KaeL experience.

Contact Support

Email: support@gdesir.com Response time: Within 48 hours on business days

Frequently Asked Questions

Account & Login

I can't log in to my account

• Verify your email address is correct
• Use "Forgot Password" on the login screen to reset your password
• Check your spam folder for the reset email
• Ensure you are using the email address you registered with

How do I change my password? Go to Settings → Account → Change Password. You'll receive a confirmation email.

How do I change my email address? Go to Settings → Account → Email Address. You'll need to verify the new address.

Tasks & Reminders

My reminders are not firing

• Check that notifications are enabled for KaeL in your phone's system settings
• Go to Settings → Notifications inside KaeL and ensure reminders are turned on
• Check that Do Not Disturb mode is not blocking KaeL notifications

How do I sync KaeL across multiple devices? KaeL syncs automatically when connected to the internet. Make sure you're logged in with the same account on all devices. Pull down on the main screen to force a manual sync.

I accidentally deleted a task Go to Settings → Trash. Deleted tasks are kept for 7 days before permanent deletion.

Calendar Integration

How do I connect Google Calendar? Go to Settings → Integrations → Google Calendar and follow the authorization steps. KaeL will read your existing events and allow you to create new ones.

Why are my calendar events not showing?

• Check that calendar permissions are granted in your phone settings
• Refresh the integration in Settings → Integrations

Performance & Technical Issues

The app is running slowly

• Close and reopen the app
• Check for app updates in the App Store or Google Play
• Ensure you have a stable internet connection for sync features

The app crashes on startup

• Update to the latest version of KaeL
• Restart your device
• If the issue persists, uninstall and reinstall the app (your data is saved to your account)

Billing & Subscription

How do I manage my subscription? Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your store account settings to view or cancel your subscription.

Still Need Help?

If your issue isn't listed here, email us at support@gdesir.com with:

• Your device model and OS version
• A description of the issue
• Screenshots if applicable

We'll get back to you within 48 hours.