Privacy Policy

Last updated: July 20, 2026

Welcome to TropyCall. This Privacy Policy explains how GDESIR Group ("we", "us", or "our") collects, uses, and protects your personal information when you use the TropyCall mobile application ("the App").

1. Information We Collect

1.1 Information You Provide

Account information: name, email address, and password when you register
Billing details: information needed to process wallet top-ups (billing name and address)
Contacts you dial: phone numbers you call or save within the App

1.2 Information Collected Automatically

Call data: call duration, destination country and number, timestamps, and wallet balance used per call
Usage data: features you use, actions you take, and time spent in the App
Device information: device type, operating system version, unique device identifiers, and language settings
Log data: IP address, access times, and app crashes or errors

1.3 Information from Payment Providers

When you top up your balance, payments are processed by Stripe and/or PayPal. We do not store your full card number; we receive a payment confirmation and transaction reference from these providers.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the TropyCall application
Route and bill your calls in real time through our telephony provider (IDT Express)
Process wallet top-ups and maintain your balance
Respond to your support requests and inquiries
Detect, prevent, and address fraud, technical issues, and security threats
Comply with our legal obligations, including telecom recordkeeping requirements

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers: our telephony carrier (IDT Express), payment processors (Stripe, PayPal), and cloud hosting providers, bound by confidentiality agreements
Legal requirements: when required by law, court order, or government authority
Business transfers: in connection with a merger or acquisition, with advance notice to you

4. Data Retention

We retain your personal data, including call and billing records, for as long as your account is active and as required by applicable telecom and tax regulations. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

5. Your Rights

You may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@gdesir.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

7. Children's Privacy

TropyCall is not intended for children under 13. We do not knowingly collect personal information from children under 13. Contact privacy@gdesir.com if you have concerns.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or email.

9. Contact Us

GDESIR Group — privacy@gdesir.com — contact@gdesir.com

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