Support

Last updated: January 1, 2025

Welcome to Blesim Support. Our team is available to help you with payments, transfers, and account questions.

Contact Support

Email: support@gdesir.com Response time: Within 24 hours on business days Urgent issues (unauthorized transactions): Respond within 4 hours

Frequently Asked Questions

Sending Money

How do I send money?

Tap the "Send" button on the home screen
Enter the recipient's phone number or Blesim username
Enter the amount and an optional note
Review the details and confirm with your PIN or biometrics

What are the transfer limits? Limits depend on your verification level. To view your current limits, go to Settings → Account → Transfer Limits. Complete identity verification to increase your limits.

My transfer is stuck as "Pending" Transfers typically process within minutes. If pending for more than 2 hours:

Check your internet connection
Verify your payment method has sufficient funds
Contact us at support@gdesir.com with your transaction ID

Receiving Money

I haven't received a transfer

Confirm the sender used the correct phone number or username
Check your Blesim balance in the app
Incoming transfers from banks may take 1-3 business days

Account Security

I think my account has been compromised

Immediately change your password via Settings → Security → Change Password
Enable two-factor authentication if not already active
Contact us at support@gdesir.com with subject "Security Alert"

How do I enable two-factor authentication? Go to Settings → Security → Two-Factor Authentication and follow the setup steps.

Verification

My identity verification was rejected Common reasons: blurry document photo, expired ID, or name mismatch. Retake photos ensuring good lighting and that all four corners of the document are visible.

Withdrawals

How do I withdraw funds to my bank? Go to Wallet → Withdraw → Select Bank Account → Enter amount. Processing time: 1-3 business days.

Still Need Help?

Email support@gdesir.com with:

Your registered phone number or email
Transaction ID (if applicable)
Description of the issue

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