Delete Account

Last updated: January 1, 2025

This page explains how to close and delete your Blesim account. Please read carefully as financial accounts have specific requirements.

Before You Delete Your Account

Important: Before deleting your account, you must:

1. Withdraw all funds — transfer your balance to your bank account
2. Complete pending transactions — wait for all pending transfers to complete
3. Cancel recurring payments — cancel any scheduled or recurring transfers

How to Delete Your Account

From the App

1. Open the Blesim app
2. Tap Profile → Settings
3. Tap Account → Close Account
4. Select a reason for closing (optional)
5. Enter your PIN and confirm with your password
6. Tap Confirm Account Closure

Your closure request will be processed within 5 business days.

Via Email Request

Send a request to support@gdesir.com with:

• Subject: "Account Closure Request"
• Your registered phone number and email
• A photo of your ID for security verification

What Happens to Your Data

Immediately deleted:

• Profile information and preferences
• Contact list stored in Blesim

Retained for legal compliance:

• Transaction history is retained for 7 years as required by financial regulations
• Identity verification documents (KYC) are retained for 5 years after account closure
• This retention is mandatory under anti-money laundering laws and cannot be waived

Pending Funds

If you have a remaining balance at account closure:

• We will attempt to return funds to your linked bank account
• If no bank account is linked, contact support to arrange a refund

Reactivation

Once closed, your account cannot be reactivated. You may create a new account, but will need to complete verification again.

Contact

For account closure assistance: support@gdesir.com